Hotel Excelsior Splendide - Bellagio, Provincia di Como

Caitlin McKenna

Such a bad experience with the bed that we left a day early.

The “double” beds were two twins pushed together, which I’ve experienced before and though it’s not my preference, I was at least expecting it. What I was not expecting was for the mattresses to be as hard as a box spring in the middle and sloped on the sides so that the few times I was able to sleep, I awoke just before I was about to tip into a canyon formed between the two beds. I was also not expecting that the bedding given would be one top sheet and one light, decorative blanket, neither of which were warm enough for an 8 C/47 F degree, rainy night in March. Though there is a thermostat in the room, which gives you the illusion of control, any attempt to change the temperature is disallowed. So, a hot shower (which was thankfully warm, with great pressure) was my only mid-night recourse.

In top of that, any sound from the hallways carries into the rooms. I don’t believe anyone was trying to be particularly noisy (and maybe I was more susceptible to the noise because I couldn’t sleep) but there were many times when groups came back from drinks or dinner around midnight and guests began to take their luggage down to the boats at 6am, that every sound traveled from hallway to bedroom.

The location is right on the waterfront, and the breakfast was adequate. Hotel is dated in many ways, but I think I would have considered it charming if the bed was usable. No amount of charm could make up for spending 390 Euros to sleep and being unable to do so. We ate the cost of a second night so that we could leave before we’d have to stay there again. If I could go back in time, I wish I would not have booked that hotel.

Wayne Bock

Elegant but somewhat tired hotel with nice enough rooms . No coffee/tea service in the room. There is a thermostat in the room but it doesn’t work. All heat and AC is controlled by the front desk. Beds are just ok. Breakfast is not bad. Location is perfect, otherwise this would be three stars.

Neil Lewis

We had a gelato at the waters edge which was delicious and well priced at 3 Euros. Would recommend the passionfruit and a seat near the lake

Kok Heng Chan

It's a real old hotel falsifying its lake view location which was blocked by a cafe right in front. The room is decent but bear with the vintage deco and facilities. The one and only 2 persons lift is a great experience with your languages. The breakfast spread is normal but having water is a privilege in this hotel. Look for hotels somewhere else if you can climb a few steps along the narrow cobble stone alleys.

Pammy W

Lovely pizzas and a lovely view. Made for a fabulous stop by the water to enjoy a late lunch. Cocktails quite strong so be warned! Lovely freshly squeezed orange juice. Tree canopy to offer shade on a hot day was an added bonus. Made for a lovely lunch with friends. Recommend.

Lori Williams

We had an unexpected change related to family issues at home. We contacted the hotel frequently 4 days before our trip and asked for a refund or credit if the hotel could fill our room. It took the hotel 24 hours to get back to us. The hotel email showed no sympathy - they refused to help and remained staunch on its no refund policy. No human consideration, even though we were being considerate for them to rebook. It’s one of the first time with a hotel that has happened. Beware if you are not certain of your plans - hotel management does not have any empathy or human kindness.

Lyn C

The perfect spot for people watching from our lovely wee terrace that overlooked the restaurant and lake we could even listen to Iive music in the evening. The staff were very friendly and helpful. The restaurant across the road which the hotel owns, is fabulous with a terrace overlooking the lake. The pool whilst not huge was great to cool off in and the Hotel was situated in central position which gave access to shops restaurants and ferries. Excellent breakfast

Caryn S

My husband and I are here for our one year wedding anniversary. Agreeing with previous reviews, the hotel staff could not care less about you. I emailed months ago, after booking, about our anniversary. We are in a first floor room by the elevator in separate twin beds... on an ANNIVERSARY TRIP. I tried to pay for an upgrade after check in and was told the hotel is full. I find that hard to believe in October. The beds are like cots you would get at summer camp; so uncomfortable. The room is so loud we can hear everyone go up and down the stairs. The only redemption is that the location is good for our purposes but I would absolutely not recommend this hotel to friends or family and am thinking about transferring to a different hotel tomorrow. Also the wifi sucks. I have friends who seem much happier at hotel du lac!!